Privacy Policy

Petalino Flower Bar & Events

Last Updated: October 14, 2026

At Petalino Flower Bar & Events, we value your trust and are committed to respecting and protecting your personal information.

We understand that many of our customers place orders for meaningful and sensitive occasions, including funerals, memorial services, weddings, and personal celebrations. We treat all personal information with care, respect, and confidentiality.

This Privacy Policy explains how Petalino Flowers Inc., operating as Petalino Flower Bar & Events ("Petalino," "we," "us," or "our"), collects, uses, stores, shares, and protects personal information when you visit our website, purchase our products, or communicate with us.

Our website is www.petalino.com.

We handle personal information in accordance with applicable Canadian privacy legislation, including British Columbia's Personal Information Protection Act (PIPA).

1. Information We Collect

We collect personal information reasonably necessary to provide our products and services.

Depending on how you interact with our business, this may include:

Personal and Contact Information

• Full name

• Email address

• Telephone number

• Billing and delivery addresses

• Postal code

• Customer account information, where applicable

Order Information

• Products purchased

• Order dates and amounts

• Delivery dates and instructions

• Order history

• Payment and transaction confirmation details

• Customization and personalization requests

• Greeting card and ribbon messages

Funeral & Memorial Service Information

When placing funeral or sympathy flower orders, customers may provide additional information, including:

• Name of the deceased

• Funeral home or memorial venue

• Service date and time

• Family or recipient contact details

• Personalized tribute messages

• Cultural or religious preferences relevant to the requested arrangement

We recognize the sensitive nature of this information and use it only for purposes reasonably connected to the requested service, unless otherwise authorized or permitted by law.

Wedding & Event Information

For wedding and event inquiries, we may collect names, contact information, event dates, venue details, design preferences, budgets, and other information voluntarily provided during consultations.

Website & Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser and device information

• Pages visited and products viewed

• Website interactions

• Approximate geographic location derived from technical information

• Cookies and similar identifiers

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and fulfilling orders

• Preparing personalized floral arrangements

• Coordinating deliveries

• Communicating order confirmations and updates

• Contacting customers regarding delivery issues or questions

• Providing customer service

• Processing payments, cancellations, and refunds

• Responding to complaints and reviewing submitted photographs

• Preparing wedding and event proposals

• Maintaining accurate business and accounting records

• Improving our website and customer experience

• Preventing fraud and unauthorized transactions

• Complying with applicable legal obligations

• Sending promotional communications when permitted by law

We limit our collection and use of personal information to purposes reasonably necessary for operating our business, providing our services, or other purposes disclosed to customers and permitted by law.

3. Funeral & Sympathy Order Confidentiality

We recognize that funeral and sympathy arrangements often involve deeply personal circumstances.

Information relating to deceased individuals, memorial services, family members, and personalized tributes is handled respectfully and shared only when reasonably necessary to fulfill the order.

For example, we may provide relevant service information to funeral homes, delivery personnel, or memorial venues to coordinate the timely delivery and appropriate placement of flowers.

We do not use personal funeral or memorial information in public advertising, customer testimonials, or promotional materials without appropriate permission.

When purchasing flowers for another person, customers are responsible for providing accurate recipient information and ensuring they have an appropriate basis for sharing the information needed to complete the delivery.

4. Recipient Information

When a customer sends flowers to another person, we collect the recipient's name, address, and, where provided, telephone number and delivery instructions.

This information is used to fulfill the delivery, resolve delivery concerns, and communicate with the recipient when reasonably necessary.

We do not automatically add flower recipients to our promotional mailing lists simply because they received an arrangement.

We also respect the privacy of the purchaser and do not ordinarily disclose private billing, payment, or account information to recipients without authorization or another lawful basis.

5. Payment Processing & Security

Our online store is powered by Shopify.

Payments are processed through the secure payment services available at checkout.

Payment providers may collect and process payment information, including credit or debit card details, according to their own privacy policies and security practices.

Petalino generally receives information necessary to confirm and manage transactions rather than complete payment card credentials.

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

6. Shopify & Third-Party Service Providers

Our website is hosted by Shopify, which provides the e-commerce platform used to operate our online store.

When customers browse or purchase through our website, Shopify processes personal information to provide services such as website hosting, checkout, payment processing, security, analytics, and customer account functionality.

Where Shopify Network Intelligence or related enhanced services are enabled, Shopify may also process information about customer interactions with our store, other merchants, and Shopify to improve services, personalize shopping experiences, provide advertising features, and generate business insights.

We may also use third-party service providers for:

• Local flower deliveries and delivery scheduling

• Payment processing

• Website hosting and technical support

• Email and newsletter communications

• Customer service

• Advertising and analytics

• Accounting and administrative services

We share personal information with these providers only as reasonably necessary for the relevant services or as otherwise authorized or permitted by law.

Certain service providers may process or store information outside Canada, where different privacy laws may apply.

For additional information about Shopify's processing of consumer information, please review:

https://www.shopify.com/legal/privacy/consumers

You can also review Shopify's privacy controls at:

https://privacy.shopify.com

7. Email Newsletters & Marketing Communications

Customers may choose to receive Petalino newsletters, seasonal flower promotions, workshop announcements, special offers, and other marketing communications.

We send commercial electronic messages only when we have an appropriate basis under Canada's Anti-Spam Legislation (CASL), such as express consent or legally permitted implied consent.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email or contacting us directly.

Unsubscribe requests are processed in accordance with applicable law.

Unsubscribing from marketing emails does not prevent us from sending essential communications regarding orders, payment confirmations, deliveries, refunds, or other necessary customer service matters.

We do not automatically subscribe customers or recipients to marketing communications solely because their contact information was provided for a flower delivery.

8. Cookies, Analytics & Advertising

Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.

These technologies may be used for:

• Remembering shopping cart contents

• Supporting checkout and customer accounts

• Maintaining website security

• Understanding website traffic

• Measuring advertising effectiveness

• Remembering customer preferences

• Displaying relevant advertisements where permitted

Depending on which services are enabled, we may use Shopify analytics and third-party advertising or measurement tools, including Google services.

These services may collect website interaction information through cookies, pixels, or similar technologies.

Where required by applicable law, we obtain consent before using non-essential tracking technologies.

Visitors may be able to manage their cookie preferences through our website's privacy controls or their browser settings.

Disabling certain cookies may affect website functionality.

9. Advertising & Data Sharing

Petalino may advertise its products and services through platforms such as Google and social media networks.

When relevant advertising features are enabled, certain browsing or interaction information may be shared with advertising and analytics service providers to measure campaigns or display more relevant advertisements.

Depending on applicable privacy laws, this activity may be classified as targeted advertising or data sharing.

We do not sell customer contact lists to data brokers.

Where customers have a legal right to object to or opt out of certain advertising-related uses of their information, we will respect those rights and provide applicable privacy controls.

Customers may also review Shopify's privacy choices at:

https://privacy.shopify.com

10. Photographs & Customer Complaints

Customers reporting concerns about damaged or unsatisfactory floral arrangements may be asked to submit photographs as part of our quality review process.

These photographs are used to assess the reported condition of the arrangement, investigate the concern, and determine an appropriate response under our Return & Refund Policy.

Complaint photographs are not used for public advertising or promotional purposes without appropriate permission.

We may retain photographs and related correspondence for a reasonable period to document and resolve complaints and maintain necessary business records.

11. Wedding, Event & Portfolio Photography

Petalino may photograph floral designs and installations for business documentation, portfolio development, and marketing.

Where photographs contain identifiable individuals or personal information, we obtain appropriate permission or rely on another lawful basis before publishing them for promotional purposes.

We respect requests concerning the privacy of individuals and families, particularly in connection with funerals and memorial services.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to meet applicable legal, tax, accounting, and business obligations.

Retention periods may vary depending on the type of information and its purpose.

For example, certain transaction records must be retained to meet legal and accounting requirements, while information no longer required for its original purpose may be securely deleted or anonymized.

When personal information is no longer reasonably required, we take appropriate steps to securely dispose of or anonymize it, subject to legal requirements.

13. Your Privacy Rights

Subject to applicable law, individuals may request:

• Access to personal information held about them

• Correction of inaccurate or incomplete information

• Information about how their personal information is used or disclosed

• Withdrawal of consent for certain uses of personal information

• Deletion of information where required or permitted by applicable law

• Assistance with privacy-related concerns or complaints

We may need to verify your identity before responding to a request to protect your personal information from unauthorized disclosure.

Certain information may need to be retained for legal, accounting, security, or legitimate business purposes.

To submit a privacy-related request, please contact:

info@petalino.com

Subject: Privacy Request

We will respond in accordance with applicable privacy legislation.

14. Children's Privacy

Our website and services are not specifically directed toward children.

We do not knowingly seek to collect personal information directly from children without appropriate authorization.

If we become aware that personal information has been collected from a child in circumstances requiring parental or guardian consent, we will take appropriate steps to address the matter.

15. Links to External Websites

Our website may contain links to third-party websites, social media platforms, or payment services.

These websites are operated independently and may maintain their own privacy policies.

Petalino is not responsible for the privacy practices of external websites that we do not control.

We encourage visitors to review the privacy policies of third-party services before submitting personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Updates will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for material changes to how personal information is collected, used, or disclosed.

17. Privacy Officer & Contact Information

Petalino Flowers Inc. is responsible for personal information under its custody or control.

Privacy-related requests, questions, or complaints may be directed to our designated privacy contact.

Petalino Flowers Inc.

Operating as Petalino Flower Bar & Events

North Vancouver, British Columbia, Canada

Privacy Contact: Privacy Officer

Email: info@petalino.com

Phone: 778-997-2070

Website: www.petalino.com

We take privacy concerns seriously and will make reasonable efforts to investigate and resolve them in accordance with applicable law.

If you remain dissatisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

Thank you for trusting Petalino Flower Bar & Events.

We are committed to respecting your privacy and protecting the personal information entrusted to us while providing floral services with care, compassion, and professionalism.