Same day delivery to West and North Vancouver, Burnaby, Vancouver

Terms of service and delivery policy

Wrapped  Bouquets

On arrival:

1) Remove the wrapping and bag containing the water source. Do not cut the wired tie holding the bouquet together.
2) Recycle the packaging 🙂
3) Fill a clean vase with warm water. Ideally, you want to ensure that its pretty full, so that all stems are in water and the vase is heavy to avoid tipping over when the flowers are placed in.
4) Cut the stems with pruning shears or a pairing knife (not scissors!) on an extreme angle proportionally to size of the vase. Please be careful! Make sure your scissors are clean.
5) Immediately place the stems into the vase after cutting  their ends. This is important for the flowers to be properly hydrated. Tip: Shorter stems last longer.
6) Enjoy!

Next day:

Change the water and re-cut the stems every day to maximize the life of your blooms. (IF you REALLY want them to last long, place them into your fridge or outside (as long as temperature is not below 5C at night before you go to bed)

If some blooms are dehydrated:
1) Remove the individual affected stem from the vase.
2) Fill your sink with 2 (ish) inches of water.
3) Cut the end of the stem on an angle and immediately lie it horizontally into the water. Ensure the end of the stem is submerged.
4) Let it soak for approximately one hour
5) Remove the stem and gently shake access water off the blooms. It should be perky and strong.
6) Cut the end again and immediately place back into the vessel.

** This will only work if the flower is weak, dehydrated, but not dried out.

Vase Arrangements

1) Top up the vase with warm water (in case some spilled over while on route to you)
2) Place in a cool area away from drafts and direct sunlight
3) Enjoy!

Next day:

Change the water and re-cut the stems every day to maximize the life of your blooms. (IF you REALLY want them to last long, place them into your fridge at night before you go to bed)

If some blooms are dehydrated:
1) Remove the individual affected stem from the vase.
2) Fill your sink with 2 (ish) inches of water.
3) Cut the end of the stem on an angle and immediately lie it horizontally into the water. Ensure the end of the stem is submerged.
4)Let it soak for approximately one hour
5) Remove the stem and gently shake access water off the blooms. It should be perky and strong.
6) Cut the end again and immediately place back into the vessel.

** This will only work if the flower is weak, dehydrated, but not dried out.

Delivery Beyond City Limits

– orders made beyond our delivery limits will be refunded.

Same Day Deliveries

– We may outsource our deliveries to a third party. The customer (sender) name and phone number, full address including buzzer if a condominium will be given to the courier company to ensure a successful delivery and will contact you directly if information is required while on the road.
– Business deliveries (delivery before 5 Pm): Please ensure you indicate it’s being delivered to a business including the company name.
– Specific delivery times cannot be guaranteed

Rush Orders

For order requests that require delivery within a 3 hour window or less A $15+ delivery charge may apply – depending on the address and time of the call.
We cannot guarantee any delivery with a window of 1 hours or less.

Non Delivery

The driver will make every effort to get the flowers to the recipient with the information given by the sender. Our driver will attempt delivery once. If there are complications we communicate with our customers (sender) and recipients.

We may leave it on the front step if weather permits us to do so. A notification message will be sent out to the recipient and if needed, the sender so they can follow up with the recipient later in the day.

Second Delivery Attempt

If no one is home and the driver isn’t able to connect with the customer or recipient, and we feel that leaving it on the front step is not suitable due to temperature or weather conditions or in case recipient lives in an apartment, we will bring it back to the shop and wait until we receive more information. The recipients door will be tagged to notify them of the attempt. Flowers will be available at the shop for pick up. Full delivery charge will be applied for redelivery.

Disclaimer: If it is delivered to a house, flowers will be left at the doorstep if the recipient is not home. Please note we will try to find a safe place to leave the flowers, however not responsible if the flowers are lost or stolen. 

Greeting cards

All cards will be handwritten. Please limit your words for small free cards to 20 words max.

 

Custom Ribbons are printed. Words are limited to max 12. Size of the ribbon is determined by the size of the arrangement they will be attached to. Price of ribbon is for a max 24" arrangement

Words are limited to max 12. Size of the ribbon is determined by the size of the arrangement they will be attached to.

Disclaimer: Please keep in mind our designers will fulfill the order as closely as possible to your selection depending on availability. Your designer will substitute only items of equal or higher value to create a bouquet with the freshest available flowers.